Pricing Conditions
CITYFLOW CARBON-NEUTRAL, S.L. is a bicycle rental company with a strong commitment to sustainability and carbon neutrality. Our service allows users to enjoy high quality bicycles to explore the city in an ecological and convenient way. Below are our policies regarding the loss, damage and return of bicycles:
1. Lost Bike Fee In the event of a lost bike, we will directly charge the card used during the reservation for an amount of up to 350€. 50% discount if you let us know about a stolen bike during the first 30 minutes after it happens. Cause that increases the chances to get back the bike.
2. Bike Damage Policy There are two scenarios for bike damage: - If the user has opted for the "Insurance Damage" option, they will not incur any charges. Our insurance will cover all expenses and the necessary deductible for bike repairs, whether the bike is at the hotel or elsewhere. - If the user has not opted for the "Insurance Damage" option, they will be responsible for paying the agreed deductible with our insurance based on the damages present on the bike.
3. Late Return Penalty If the bike is returned to the hotel after the selected and indicated return time during the reservation, we will automatically charge the card used during the reservation. The amount charged will vary depending on the additional rental time: - 0.015€ per minute of additional rental time.
The total cost of the reservation once the selected return time has passed will be clearly indicated on the reservation management page to facilitate completion of the reservation.
4. Trip ended outside of your hotel penalty In case of a closed booking with a bike locked outside of the hotel, Cityflow will charge the user credit card : - 100€ if the bike is finally found - up to 350€ if the bike is never found.
Terms & conditions
1. Scope of Service CITYFLOW CARBON-NEUTRAL, S.L. NIF B13650239, provides bike rental services to hotels and their clients through our web application located at hotels.cityflow.app. Our services include the rental of bikes equipped with locks, maintenance, and provision of helmets, lights, and baskets.
2. User Responsibilities Users are responsible for their behavior and security while using our bikes. They must also take care of the bike and any accompanying materials and furnishings provided as part of the service. In case of bike loss, Cityflow requires the user to share the latest bike location and will charge a caution according Pricing Conditions. In case of a stolen bike, considered by Cityflow as stolen after reviewing all relevant elements, Cityflow will charge the user the entire cost of the bike and its connected accessories, according pricing conditions
3. Liability Limitations Users are responsible for the use they make of the bike and must comply with traffic rules and use the safety equipment provided. Damage caused to third parties during the rental is covered by Cityflow's third-party liability insurance, within the limits and exclusions set out in the policy.
4. Insurance Coverage We have third-party liability insurance for our bikes, covering damage caused to third parties. The extent of coverage and any limitations or exclusions are detailed in our insurance policy. In case of broken bike, Cityflow will charge the user the amount of the damage caused during its reservation, using pictures sent at the end of the reservation and a professional and physical analysis of the bike damages.
5. Booking and Payment We use Stripe for payment processing. Users may request refunds, which will be evaluated on a case-by-case basis. Cancellation policies are not yet determined. Users are required to provide their card information in Stripe for reservations, and we reserve the right to charge (according pricing conditions) per bike reservation in case of misuse or theft. In case of bike kept longer than set during the booking process, Cityflow will charge for extra time according pricing conditions
6. Use of the Web Application
Privacy Laws: Cityflow adheres to data protection laws governing the collection, storage, and processing of personal data.
Intellectual Property Laws: We ensure compliance with intellectual property laws regarding trademarks, copyrights, and patents.
Accessibility Laws: Cityflow complies with accessibility laws to ensure people with disabilities can access our application.
Consumer Protection Laws: We comply with consumer protection laws regarding fair trade practices, pricing transparency, and refund policies.
E-commerce Laws: We adhere to regulations surrounding online transactions, including data security and payment processing.
7. Privacy Policy Our privacy policy outlines how user data is collected, used, and protected. It complies with relevant data protection laws, such as GDPR in Europe. Please, check the privacy policy at
8. Intellectual Property Cityflow owns all intellectual property rights related to the web application, including trademarks, copyrights, and user-generated content.
9. Dispute Resolution In the event of disputes, users can contact us at contact@cityflow.app for resolution. Jurisdiction and arbitration clauses may apply if necessary.
10. Changes to Terms & Conditions We reserve the right to modify these terms and conditions at any time. Users will be notified of changes via email using the email address associated with their Cityflow account.